Terms of service
Welcome to Curtain Co. Studio. By accessing our website or placing an order, you agree to the following Terms & Conditions, subject to your rights under applicable Australian law.
Please read these terms carefully before purchasing our products.
1. About Curtain Co. Studio
Curtain Co. Studio is an Australian online retailer specialising in custom-made curtains, window furnishings and fabric samples.
Our products are made to individual customer specifications and delivered Australia-wide.
2. Custom-Made Products
All custom-made curtains are manufactured according to the measurements, fabric selections, heading styles and additional options provided and confirmed at the time of ordering.
As each product is made specifically for you, it is important that all details are carefully reviewed before completing your purchase.
Minor variations in fabric appearance, texture, drape and finished dimensions may occur due to the nature of textile manufacturing.
Nothing in these terms limits your rights if a product fails to meet the guarantees required under Australian Consumer Law.
3. Measurements & Customer Responsibility
Customers are responsible for providing accurate measurements when placing an order.
We provide measurement guides and installation information to assist you in selecting the correct dimensions for your window furnishings.
Please ensure that all measurements, including width, drop, mounting position and stacking preferences, are correct before confirming your order.
Curtain Co. Studio is not responsible for products that do not fit solely due to incorrect measurements or specifications supplied by the customer, except where required by law.
If you are unsure about your measurements, we recommend contacting us before placing your order.
4. Fabric Selection & Colour Variations
We make every effort to accurately represent our fabrics, colours and textures through our website.
However, colours may appear differently depending on screen settings, lighting conditions and surrounding interior finishes.
We strongly recommend ordering fabric samples before purchasing custom-made curtains.
Natural and blended fabrics may feature subtle variations in weave, texture and colour. These characteristics are part of the fabric's appearance and are not necessarily manufacturing faults.
Fabric appearance and drape may also vary depending on the selected heading style, curtain dimensions and fabric composition.
These provisions do not affect your rights where goods are faulty, materially different from their description or otherwise fail to meet applicable consumer guarantees.
5. Pricing & Payments
All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.
Shipping charges are displayed at checkout.
Full payment is required before an order is processed for manufacture unless otherwise agreed in writing.
Curtain Co. Studio reserves the right to update product pricing, shipping charges and promotional offers at any time. Changes will not affect orders already accepted and confirmed.
6. Production & Delivery
Our custom-made curtains have an estimated production and delivery timeframe of approximately 3 weeks from order confirmation.
While we make every effort to meet estimated timeframes, delays may occasionally occur due to manufacturing schedules, material availability or freight circumstances.
If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably possible to discuss the revised timeframe and any options available to you under Australian Consumer Law.
Fabric samples are dispatched the next business day.
Our standard shipping rates are:
- Fabric Samples: $9.95 flat-rate shipping Australia-wide.
- Custom-Made Curtains: $19.95 flat-rate shipping Australia-wide.
Delivery timeframes are estimates and may vary depending on location and courier services.
Please refer to our Shipping & Returns Policy for further information.
7. Changes & Cancellations
As our curtains are custom-made to individual specifications, changes or cancellations may not be possible once manufacturing has commenced.
If you wish to amend or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before production begins.
Any cancellation restrictions are subject to your rights under Australian Consumer Law and other applicable legislation.
8. Returns, Faults & Consumer Guarantees
Due to the custom-made nature of our products, we do not accept returns or exchanges for change of mind, incorrect customer-supplied measurements or changes in personal preference.
This does not affect your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
For a major failure, you are entitled to choose a refund or replacement, subject to the applicable provisions of Australian Consumer Law. You may also be entitled to compensation for reasonably foreseeable loss or damage.
If a product fails to meet a consumer guarantee and the failure is not major, we are entitled to provide an appropriate remedy within a reasonable time, such as a repair or replacement, in accordance with Australian Consumer Law. If the failure is not remedied within a reasonable time, you may be entitled to further remedies.
If you believe your order is faulty, damaged or does not match your confirmed specifications, please contact us with your order number, a description of the issue and supporting photographs where possible.
Where required by law, Curtain Co. Studio will cover reasonable return shipping costs associated with faulty or non-compliant products.
Please refer to our Shipping & Returns Policy for additional information.
9. Installation & Curtain Hardware
Curtain Co. Studio supplies installation instructions and product information to assist with the installation of our window furnishings.
Customers are responsible for ensuring that curtain tracks, brackets and other hardware are installed correctly and securely into suitable supporting surfaces.
Where required, we recommend engaging a suitably qualified installer.
Curtain Co. Studio is not responsible for damage caused solely by incorrect installation, unsuitable fixing methods, misuse or unauthorised modifications made after delivery, except where liability arises under Australian Consumer Law or other applicable legislation.
Customers should ensure that supplied hardware is appropriate for their installation requirements and contact us if they are unsure.
10. Curtain Care & Maintenance
Care instructions are provided to assist with maintaining the appearance and longevity of our fabrics.
Customers should follow the recommended cleaning, washing and maintenance instructions applicable to their selected products.
Damage caused solely by improper cleaning, excessive heat, unsuitable cleaning products or misuse may not be covered by applicable consumer guarantees.
Normal fabric characteristics, including natural creasing, slight movement and variations in drape, may occur over time.
Your rights under Australian Consumer Law remain unaffected.
11. Website Information
We aim to ensure all product descriptions, images, measurements, pricing and information displayed on our website are accurate and up to date.
Occasionally, errors or omissions may occur.
If an error affects an order, we will contact you to discuss the available options and any applicable refund rights before proceeding.
We reserve the right to update website content, product information and availability without prior notice.
12. Intellectual Property
All website content, including text, product descriptions, photography, branding, graphics and design elements, is owned by or licensed to Curtain Co. Studio unless otherwise stated.
Content may not be reproduced, distributed or used for commercial purposes without prior written permission, except as permitted by law.
13. Limitation of Liability
Customers are responsible for ensuring that measurements and specifications they provide are accurate and that products are installed and maintained in accordance with the instructions supplied.
Curtain Co. Studio is not responsible for damage caused solely by incorrect customer-supplied measurements, improper installation or misuse, except where liability arises under Australian Consumer Law or other applicable legislation.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law or other applicable legislation.
14. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.
Customer information is used for purposes including processing orders, arranging delivery, providing customer support and communicating about purchases.
Please refer to our Privacy Policy for further details.
15. Changes to These Terms
Curtain Co. Studio may update these Terms & Conditions from time to time.
Any changes will be published on our website and will apply from the date of publication, without altering the terms of orders already accepted unless agreed or permitted by law.
16. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia, and applicable Commonwealth legislation.
17. Contact Us
For questions regarding our Terms & Conditions, products or orders, please contact:
Curtain Co. Studio
Noosa, Queensland, Australia
Email: hello@curtaincostudio.com.au